- Monthly and quarterly plans: we do not refund part-used billing periods. You can cancel at any time and keep access until the end of the period you paid for.
- Annual plans: if you cancel within 14 days of paying, we refund the unused part of the year, worked out by day.
- Billing mistakes: if you are charged twice or charged the wrong amount, we refund the difference in full.
How to ask for a refund
Email support@importbrain.net with your business name and the payment reference. We start approved refunds within 5 business days, back to the card or mobile money wallet you paid with. How long it takes to reach you depends on your bank or mobile money provider.